Thursday, June 16, 2016

Design a Call Centre [CCIB]

Design the classes and data structures for a call center

Imagine yo u have a cal l cente r with three level s of employees : respondent , manager, and director. An incoming telephone cal l must be first allocated to a respondent who is free. If the responden t can't handle the call , he or she must escalate the call to a manager. If the manager is not free or not able to handle it, then the call should be escalated to a director. Design the classes and data structures for this problem. Implement a method dispatchCall() which assigns a call to the first available employee.

http://k2code.blogspot.in/2014/03/design-classes-and-data-structures-for.html

http://massivetechinterview.blogspot.in/2015/07/the-fake-geeks-blog-design-call-center.html

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